Return and Refund Policy
Key Information
Return Instructions & Restocking Fee
You may return your order within 30 days of the delivery date. Requests made after this period cannot be accepted.
To start your return, please contact us at support@mewelondon.com - our team will provide detailed instructions.
Before returning your item(s), please make sure that:
Please ensure the parcel is securely packaged and sent via a trusted courier. Customers are responsible for the return shipping cost.
Restock Policy
No restocking fees apply.
Refunds and Exchanges
Refunds
Once we receive and inspect your returned item(s), the refund will be issued to your original payment method. Refunds are usually processed within 7 days after the return has been received.
Exchanges
To request an exchange, please contact us at support@mewelondon.com and include the details of the item you wish to exchange. Exchanges can be arranged within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will guide you through the exchange process.
Order Cancellations and Damaged Items
Cancellations
If you need to cancel your order, please contact us as soon as possible at support@mewelondon.com. Once the parcel has been dispatched, cancellations are no longer possible.
Damaged or Incorrect Items
If your order arrives damaged or not as expected, email support@mewelondon.com right away with clear photos of the issue. We’ll review promptly and arrange the correct item or an appropriate replacement.
Get in touch! We would love to hear from you. Reach us by email, phone, or through our contact form.
Customer Services Hours:
Monday to Friday: 9:00-18:00 GMT
Email: support@mewelondon.com
Phone: +447520636272
Contact Form: Click Here
Business Information
Mewe London is owned and operated by FINE BRANDS LTD, a company based in the United Kingdom.
Company Number: 16752404